Terms & conditions
Pain Relief Supports is a trading name of PCValet Ltd
- Our Returns Policy
- Postage and Packaging
- Customer support and service
- Health and Safety
- Gift Voucher
- Promotions / Corporate Discounts
Our Returns PolicyFaulty GoodsIf you have had your item less than 30 days:
We offer a full money back guarantee for all faulty items less than 30 days old. You need to email us at firstname.lastname@example.org with your name and Order Number (if you have it) and describe the fault (where possible a picture of the fault would also be very helpful). We may want the item returned to us, together with its original packaging, but we will refund the price of postage for a tracked service, such as “Royal Mail Recorded”. If you have had your item more than 30 days:
If your item has become faulty after 30 days we may still be able to honour a refund or replacement, depending on the manufacturers guarantee. You need to email us at email@example.com with your name and Order Number (if you have it) and describe the fault (where possible a picture of the fault would also be very helpful). We may want the item returned to us, together with its original packaging, but we will refund the price of postage for a tracked service, such as “Royal Mail Recorded”. Unwanted Items
You have seven days from the date of delivery to notify us that you have changed your mind. You should email us at firstname.lastname@example.org within this period to let us know that you intend to return the goods. When we receive the goods in an “as new” re-sellable condition we will refund your order completely, but you are responsible for the return postage costs, and we recommend you use a tracked service, such as “Royal Mail Recorded”.
This does not affect your statutory rights as a customer.
We accept payment by Visa, MasterCard, Switch, Solo, and Delta, Cheque, Postal Order and BACs. All credit/debit card details given to this site are secure and are processed by SagePay or PayPal. Any charges will appear on your credit/debit card statement as ‘pcvalet’.
Those wishing to pay by cheque can place an order as normal, but select cheque during the checkout process. Please make cheque payable to PC Valet Ltd. Upon placing the order, you should send a cheques as directed. United Kingdom cheques only please. Once payment has cleared, your order will be processed and your goods despatched.
Those wishing to pay by BACs, please see details below:
All prices quoted on our web site are in pounds sterling and inclusive of VAT.
Postage and Packaging
Postage and packaging is included in all UK prices, EU and ROW is calculated by weight.
Customer support and service
If you wish to contact us for any reason, you can email us email@example.com
Health and Safety
Please read instructions on products or information enclosed with your order before use.
This site and its content is protected by International copyright law. You may not reproduce any part of this website without prior written confirmation from ourselves or mtstudios ltd, please contact us for more information.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection act 1998).
The information collected about customers, is that which is entered at the time of ordering. The reason that we collect information about you is to process your order and to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent, we are replying to your correspondence, or if we need to advise you about your order.
Under no circumstances do we share your data with any third parties.
If you wish to give someone a gift from our site, but are unsure what they would like, why not purchase a gift voucher. These can be purchased in denominations of £5, £10 and £25. Once you have ordered the gift voucher, you have the option of having it emailed to yourself or a friend (including a message). Gift Vouchers can be printed and cut out and used as traditional vouchers if you prefer. Each certificate has a unique code, which is entered at the checkout when purchasing your items.
Promotions / Corporate Discounts
Where a promotion / corporate discount has been given, you need to enter the code that appears in the advertisement. This code will be valid for the period of time stated on the advertisement, and will give the customer the advertised percentage off their goods.
This website uses three cookies. Two are essential for the use of our website. One allows you to login, and the other allows your shopping basket to function. The third is for Google Analytics, which passes anonymised data about your browsing habits to a Google service that allows us to make decisions that benefit both our company and our customers. You may opt out of this cookie, or use the tool available at https://tools.google.com/dlpage/gaoptout to opt of of Analytics for all websites.